Delivering Service Excellence in a Connected Age
Course Objectives: After attending the training, participants will be able to: Understand the meaning of exceptional customer service & the increasing expectations of customers in the Telecommunications industry Appreciate the rapidly changing Telecom landscape & the need for Telco’s to provide an environment where service excellence can flourish Have an …
Read MoreVSAT and Satellite Communications Applications Workshop
Course Objectives: After successful completion, participants will be able to: Explain the Basics of Satellite Communications Learn the Modern Satellite System Design, Multiple Access, Modulation, Coding Schemes, Orbital Aspects Understand how system requirements are transformed into design elements and specifications for Satellite Communication Payload. Select system components, based on their …
Read MoreLTE QoS and Performance Management
LTE QoS and Performance Management “Training documents, derivations and presentation are all excellent and the course helps us a lot to understand our network environment.” ~Roy
Read MoreGPON & FTTx Design Workshop
Course Objectives: This GPON FTTx training course provide participants with practical knowledge of GPON OSP design, how different tests are conducted over the GPON network, comparative study on different implementations of GPON solutions, the design, planning and dimensioning aspects of GPON network and guidelines for industry best practices followed by …
Read MoreIP RAN Backhaul Planning
Course Objectives: This 5-day course provides participants with a complete understanding of microwave radios, statistical multiplexing, delay and jitter and understanding of packet transmission through adaptive modulation. This course is designed by Telefocal’s team of experts with many years of field experience planning and deploying 3G LTE transmission networks that …
Read MoreExcellence in Customer Service Management
Course Objectives: The course is designed to give participants an opportunity to develop and improve their understanding of the principles of Customer Service Excellence – especially as it applies to Telecoms Operators. There are practical aspects to the training. It includes 4 workshops which allow participants to trial their new …
Read MoreDelivering Customer Service Excellence in the Connected Age
COURSE Overviews The course is designed to give participants an opportunity to develop and improve their understanding of the principles of Customer Service excellence – especially as it applies to Telecoms Operators.There are practical aspects to the training – including 4 workshops which allow participants to trial their new learnings …
Read MoreLTE QoS and Network Benchmarking
Course Objectives: The goal of this training is to enable the participants to develop detailed understanding of LTE QoS mechanisms, functions of each network element and means to optimize them. Key Performance Indicators (KPIs) will be defined and analyzed in greater detail. It will help engineering teams to perform QoS …
Read MoreBasics of IP and Transmission Technologies
Course Objectives: After attending the training, participants will be able to: Gain a good knowledge IP basics and TCP/IP protocols Learn about various transmission technologies and media Develop a fundamental understanding of Microwave transmission engineering and design such that the network does not suffer from interference. Develop a conceptual understanding …
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